Based on a report issued by the Workplace of the Metropolis Auditor, the town just isn’t successfully managing lots of the 1,600-plus pagers issued to metropolis workers. The end result, auditors say, is pointless spending and the likelihood that the shortage of oversight is “impacting the town’s capacity to speak in an emergency.”
The town fashioned a partnership with regional companions to contract with a vendor for an interagency pager-based communication system in 1999. The town paid $88,614 for the service in 2020. The seller, Spok Inc., supplies a wi-fi messaging system that permits customers to speak through pager, textual content, electronic mail and a smartphone utility. That contract expires in 2022, and auditors stated the town must overview companies it’s receiving from Spok to resolve how greatest to fulfill the wants of the town and its regional companions.
Many metropolis workers who’ve been assigned pagers seem to make use of them occasionally or don’t even know the place they’re, with 31 % of them saying both that they didn’t know the placement of the pager or that it was not working. Auditors discovered that 41 % of those that have pagers used the machine as soon as a month or much less.
As well as, the town “doesn’t have a strategic method of understanding if key workers are related to the system or utilizing their gadgets, which can end in important communication lapses.” When auditors spoke with among the metropolis’s regional companions, they discovered that they don’t usually use the wi-fi messaging system to speak with the town.
Two-thirds of workers interviewed about pagers stated they might accomplish their work with out a pager, however one-third stated that they use their pager each day. Auditors stated that as a result of the town’s pagers can obtain however not ship messages, their usefulness as a standalone machine is restricted.
Auditors additionally discovered that the town continues to be paying for a minimum of 90 energetic pager accounts for workers who left the town between 2011 and 2019, costing about $13,000.
Auditors additionally discovered that many metropolis workers obtain a couple of communication machine from the town. For instance, an worker would possibly obtain a pager in addition to a cellular phone. A minimum of three metropolis departments have bought “methods that embody a wi-fi messaging service and use that for inner communications,” auditors famous.
Twenty-seven of 33 departments auditors analyzed had a Spok account in the beginning of 2020, with 4,389 total wi-fi messaging service accounts. Of these, 1,638 used pagers. They famous that pagers are comparatively cheap, with a $4.50 month-to-month service cost per person and a alternative price of $35. Accounts that mixed paging companies with textual content messaging and electronic mail can price as much as $11.50 a month per person.
Amongst metropolis departments, the Austin Police Division had the best variety of wi-fi messaging person accounts by far, with 2,236 whole accounts. Nonetheless, solely 182 of these have been pager accounts.
Different departments, together with EMS, Communications and Expertise Administration, and Austin Water, had just a few hundred accounts every.
Auditors famous that in important conditions, it is crucial for employees to have the ability to coordinate their responses and perform their operations safely. Pagers have lengthy been thought-about superb for speaking with massive numbers of individuals. In contrast to cell telephones and radios, pagers “have a protracted battery life and the comparatively low price make them superb for speaking with massive numbers of individuals,” auditors stated. They urged the suitable workers to actively assess use of pagers sooner or later.
Of their response, Juan Ortiz, director of Homeland Safety and Emergency Administration, and interim Chief Data Officer Chris Stewart stated they agreed with all of the suggestions within the audit. “Whereas HSEM and CTM collectively lead the operational and technological administration of the general wi-fi messaging system, they’ve counted on the assorted metropolis departments and workplaces to make sure that their info is present within the system and that they’re being billed appropriately.”
Additionally they promised to increase the prevailing wi-fi messaging crew and to develop a citywide commonplace working process for pager administration. Members of the Metropolis Council Audit & Finance Committee will obtain a report on the audit at their assembly Wednesday.
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