Hyundai Motor Introduces Humanoid Robot DAL-e For Automated Customer Svc.


Hyundai Launches DAL-e Buyer Service Robotic

SEOUL, 25 January 2021 – Hyundai Motor Group has launched the “DAL-e,” a extremely superior customer support robotic that independently communicates with folks utilizing exact recognition capabilities and mobility capabilities.

The DAL-e is an acronym for “Drive you, Help you, Hyperlink with you-experience.” Designed to pioneer the way forward for automated buyer companies, the DAL-e is supplied with state-of-the-art synthetic intelligence expertise for facial recognition in addition to an automated communication system based mostly on a language-comprehension platform.

“The DAL-e is a next-generation service platform that may provide automated buyer companies anytime. It’s anticipated to turn into a messenger able to delivering constant messages to clients in a extra intimate and private manner than typical robots,” stated Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group. “With steady updates and enhancements, the DAL-e will present contemporary, nice experiences to our valued clients in a contact-free surroundings. Our goal is to allow the DAL-e to have interaction in a clean and entertaining communication with clients and current beneficial companies to them.”

On January 25, Hyundai Motor Group introduced the inaugural unveiling of the DAL-e at a Hyundai Motor showroom in southern Seoul, the place the robotic has commenced its pilot operation. Following the pilot operation, it’s anticipated for use in varied fields that require everyday interactions with customers, comparable to different showrooms of Hyundai Motor Firm and Kia Company.

With its truncated, humanoid physique exuding a welcoming attraction (measuring 1,160 X 600 X 600 mm and weighing 80kg), the DAL-e is considerably lighter and extra compact in comparison with different customer support and information robots out there.

It’s accoutered with pleasant, emotive bodily options for shut interactions with clients. Within the occasion {that a} buyer enters the showroom with out sporting a masks, the android acknowledges it and advises the client to put on one. By way of its communication functionality, it might probably interact in an automatic and clean dialogue with clients by offering helpful data on services and products and responding to verbal and display contact instructions.

By way of mobility, the DAL-e can transfer freely and escort clients to designated spots utilizing its omnidirectional 4 wheels. Moreover, it purveys entertaining data, comparable to explaining automobiles and applied sciences by connecting wirelessly to a big show display on the venue, beckoning guests to take photographs with it, and offering gestured feedbacks utilizing its movable arms.

On the exhibition corridor the place it’s being pilot-operated, the DAL-e is credited with easing the workers’s workflow and providing hands-on assist to clients, together with those that don’t choose to be assisted by human workers in mild of the Covid-19 circumstances, in addition to those that go to the venue throughout busy peak occasions such because the weekend.

Hyundai Motor Group plans to repeatedly replace the DAL-e based mostly on information from pilot operations, perfecting its operational capabilities as a sophisticated android robotic.

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